Q: Does the hotel have a Shuttle Bus Service from the Airport?R: Unfortunately, the hotel does not have a Shuttle Service but, if required, our Concierge can organize pick-ups at the Airport, with private drivers.
Showing posts with label Customer. Show all posts
Showing posts with label Customer. Show all posts
Friday, 20 April 2012
10 Frequently Asked Questions (5)
Q: Does the hotel have a Shuttle Bus Service from the Airport?R: Unfortunately, the hotel does not have a Shuttle Service but, if required, our Concierge can organize pick-ups at the Airport, with private drivers.
Thursday, 19 April 2012
10 Frequently Asked Questions (4)
Q: How far from the Airport are you located?
R: Although we are right in the center of Lisbon, we are at about 8 km from the Airport, and it takes approximately 20 min to get to the hotel, by taxi.
Wednesday, 18 April 2012
10 Frequently Asked Questions (3)
Q: Does the hotel have a Restaurant?
R: Unfortunately, the Avenida Palace does not have a restaurant, however in our Bar, you may find, at your disposal, a variety of Light Snacks that can fulfill your needs, in some occasions. Alternatively, there are several Restaurant options around the hotel and our Concierge can help you decide which option will suite your wishes.
R: Unfortunately, the Avenida Palace does not have a restaurant, however in our Bar, you may find, at your disposal, a variety of Light Snacks that can fulfill your needs, in some occasions. Alternatively, there are several Restaurant options around the hotel and our Concierge can help you decide which option will suite your wishes.
Tuesday, 17 April 2012
10 Frequently Asked Questions (2)
Q: What kind of views does the hotel has?
R: Do to its unbeatable location the Avenida Palace features views to the Restauradores Square, to the Rossio Square and to the São Jorge Castle. Despite being in the center of the city and so with more possibilities of noise reaching the room that is not a problem since all the rooms have doubled glazed windows. We have also rooms facing an inside courtyard, allowing you an even quieter stay.
R: Do to its unbeatable location the Avenida Palace features views to the Restauradores Square, to the Rossio Square and to the São Jorge Castle. Despite being in the center of the city and so with more possibilities of noise reaching the room that is not a problem since all the rooms have doubled glazed windows. We have also rooms facing an inside courtyard, allowing you an even quieter stay.
Monday, 16 April 2012
10 Frequently Asked Questions (1)
FAQ, is probably one of the most known acronym on the Web, it stands for Frequently Asked Questions and is used when people are searching for more detailed answers which, sometimes, are not at reach.
We actually don’t have a FAQ page on our Web Site so, for the next 2 weeks, we will leave here ten of the most frequently asked questions that we receive from our guests.
The first one is a classic. Don’t mind the pictures, a full description of the rooms is also essential to some of our guests.
Q: How are your rooms?
R: Our rooms are decorated in a classical style, equipped with a work desk for the comfort and convenience of business travelers, fully soundproofed and offer free Wi-fi and cabled internet access and feature bathrooms decorated in marble.
The hotel has 82 rooms, with panoramic views over Lisbon or, for added tranquility, to the courtyard.
There are also rooms that can accommodate three people, which makes them the perfect solution for families with children. Optionally, rooms with connecting doors are available.
All rooms are no-smoking rooms.
We actually don’t have a FAQ page on our Web Site so, for the next 2 weeks, we will leave here ten of the most frequently asked questions that we receive from our guests.
The first one is a classic. Don’t mind the pictures, a full description of the rooms is also essential to some of our guests.
Q: How are your rooms?
R: Our rooms are decorated in a classical style, equipped with a work desk for the comfort and convenience of business travelers, fully soundproofed and offer free Wi-fi and cabled internet access and feature bathrooms decorated in marble.The hotel has 82 rooms, with panoramic views over Lisbon or, for added tranquility, to the courtyard.
There are also rooms that can accommodate three people, which makes them the perfect solution for families with children. Optionally, rooms with connecting doors are available.
All rooms are no-smoking rooms.
Saturday, 7 April 2012
Guest reviews in March
"Passei uma ótima semana em Lisboa e gostamos muito do hotel, que prestou-nos um ótimo serviço e com seus funcionários sempre muito prestativos e cordiais, um dos melhores hotéis que já fiquei, vou recomenda-lo com certeza, muito obrigado!"
Frederico Fossa Jr
"I will definitely stay here again. Your hotel was wonderful."
Dan Thanh Dang
"Ce premier séjour en appelera sans aucun doute d'autres..."
Pierre Henri Maleyre
"Wonderful stay. Staff all very friendly and helpful. Breakfasts were excellent."
Susan Westley
"We enjoyed a lot our stay @ Avenida Palace the hotel was perfect in many was speccially the staff, the only thing missing IN MANY WAYS SPECIALLY THE STAFF,THE ONLY THING MISSING IS A RETAURANT IN THE HOTEL,BUT IT IS NOT AN ISSUE SINCE LISBOA IS FULL OF GRAT RESTAURANTS AND THE TAXI FARES ARE REASONABLE,A BIG THANK YOU FOR ALL THE PERSONEL OF THIS LOVELY HOTEL ."
costa saouda
"Der Zustand und das Ambiente des Hotels ist hervorragend. Wir kommen immer gerne wieder."
Wolfgang Kuntze
"The only negative was we had no view of square or castle in room 201 and that the 2nd bathroom had no toilet. Otherwise, it was among the nicest facilities we have enjoyed over many travels."
Mr. & Mrs. Richard Smyth
"Excellent hotel in terms of location, service, breakfast, comfort and staff (not necessarily in that order!) It was one of the nicest trips to Lisbon I can remember. I will certainly return."
Rosie Symmons Borges
"Wonderful hotel and service!"
Maurice Dixon
"ein wunderschönes Hotel, das wir weiterempfehlen werden und in das wir gerne zurückkommen warden"
Sabine Niehaus
"Dear Avenida Palace, My wife and her mother had the most amazing time staying at your beautiful hotel. They really enjoyed the room, staff service and breakfast! Their stay was very comfortable and very enjoyable. Thank you."
freya priddey
"The photos of your hotel on the internet were impressive but the hotel is even more so. The entire staff made us feel welcome. We will be happy to stay at your hotel the next time we visit Lisboa. Thank you for making our stay so enjoyable."
Robert Boyd
Wednesday, 11 January 2012
Meeting and Conferences
The year 1998 was the year of all changes in Lisbon where meetings and conference is concerned.
Expo 98 with around 11 million visitors was the biggest event ever organized by Portugal and it gave Lisbon the sort of structure which allows it to host some of the biggest Congress in the World.
In 2011 the EASD with 17.000 attendees was held in Pavilhão Atlântico and the EADV with 9000 participants, were the largerst ones. The list keeps growing and growing and in 2012 is no different.
In order to receive these new "tourists" the number of hotels in Lisbon almost doubled, but at this time the hoteliers' attention turned the business, a segment that was increasing and become more and more important. The majority of the new hotels were all dedicated to the business segment, almost as the rooms were a complement of the meeting rooms. They were equipped with flexible meeting facilities that could host meetings with 10 to 1000 attendees or more, all equipped with the latest technology. Teams were formed just for the meetings area and managing positions were also created in this field.
This, of course, brought a new dilemma to the existing hotels as most of them were dedicated to leisure segment. Its not easy to build meeting rooms where they don't exist , and so was time to rethink the entir hotel structure.
Was all that space for store needed? Do we need all thoose rooms on the 1st floor?
Renovation was the keyword, the ajustment to a new reality, to be competitive and come up with space in the market. This was what we did! Our renovation, between 96 and 98, allowed us to create several areas which helped to put Avenida Palace in the map, combining luxury and glamour with technology and functionality. The main advantage, besides the central location, is the existence of meeting rooms with natural daylight and magnificient views but, nevertheless, totally soundproofed.
Cocktails, Press Conferences, Exhibits, TV Shows, Cigar Competition, you name it, we're here to deliver!
Now Lisbon with its own variety of offers is one of the major destinations for business. The competition is huge, but the quality its getting better every day.
As said in the video below "Lisbon is the center of the World"!
Thursday, 5 January 2012
Wednesday, 4 January 2012
Cultural Events in January
Theater
Rumor - de Mario de Carvalho
This piece shows, ironically, a cruek story that apparently took place in a Roman Empire colony, where decay and poison are the basis of all relationships. A scared and corrupt empire, in its last days, promotes terror to a group of citizens who are changing opinion and behavior as circumstances change or seem to change.
Exhibitions
Moda de Imagens - Imagens de Moda
The exhibition "Bildermode-Modebilder" (Fashion Images - Images of Fashion) presents the Galeria Torreão Nascente da Cordoaria Nacional a selection of photographs by 39 artists, and thus reporducing the fashion of the Germn post-war years to 90.
Music
Le Grind
The LE GRIND is a musical project, created in 2003, performed serveral times live in Lisbon (Teatro da Comuna, Centro de Artes de Lisboa) . After this first incursion, the band menbers devoted themselves to other musical projects without, however,, failing to work together, particularly in the studio.
Rumor - de Mario de Carvalho
This piece shows, ironically, a cruek story that apparently took place in a Roman Empire colony, where decay and poison are the basis of all relationships. A scared and corrupt empire, in its last days, promotes terror to a group of citizens who are changing opinion and behavior as circumstances change or seem to change.Exhibitions
Moda de Imagens - Imagens de Moda
The exhibition "Bildermode-Modebilder" (Fashion Images - Images of Fashion) presents the Galeria Torreão Nascente da Cordoaria Nacional a selection of photographs by 39 artists, and thus reporducing the fashion of the Germn post-war years to 90.
Music
Le Grind
The LE GRIND is a musical project, created in 2003, performed serveral times live in Lisbon (Teatro da Comuna, Centro de Artes de Lisboa) . After this first incursion, the band menbers devoted themselves to other musical projects without, however,, failing to work together, particularly in the studio.
Sunday, 1 January 2012
Guest Reviews in December
We were thoroughly well looked after, it was booked as a surprise for my girlfriends 40th birthday and they really pulled out all the stops for her! What a great hotel, lovely welcoming staff and superb location. Would certainly recommend and visit again! Thanks for making our visit to Lisbon so special. Thanks!!!
Peter Booker
Excellent hôtel, situé idéalement dans la ville pour accéder aux transports. Personnel très attentif, prêt à répondre à toutes les questions.
Robert Merle
We loved your hotel and have been telling our friends about it. Well done.
Judith Baker
Thank you for those three wonderful days. We enjoyed our stay and we'll be back.
Merry Christmas & Happy New Year
Alex & Dina Brassas
Wednesday, 19 January 2011
Valentine's Day
"There are so many things that could go wrong in a relationship; they still had to invent Valentine's Day".
The day is coming, you can run but you can't hide! Valentine's Day is less than a month away and if you didn't think of anything to offer your loved one, you're already late and until the 14th the pressure will be rising and rising.
Just joking!
Saint Valentine's Day is an annual commemoration held on February 14th that celebrates love and affection.
There are variable opinions as to the origin of Valentine's Day. Some experts state that it originated from St. Valentine, a Roman who was martyred for refusing to give up Christianity. He died on February 14th, 269 A.D., the same day that had been devoted to love lotteries. Legend also says that St. Valentine left a farewell note to the jailer's daughter, who had become his friend, and signed it "From Your Valentine". Other aspects of the story say that Saint Valentine served as a priest at the temple during the reign of Emperor Claudius. Claudius then had Valentine jailed for defying him. In 496 A.D. Pope Gelasius set aside February 14th to honor St. Valentine.
Sending cards, flowers, chocolates and other gifts is traditional, but why don't you try something different this year?
Start by booking and early flight, Easyjet has rates from 40€ then book the hotel; you can use our Valentine's offer, a package with the rate of 140€ per night and includes:
- Minimum 2 nights in a double room
- A bottle of sparkling wine
- Chocolates
- Up-grade if available
- Buffet breakfast
Don't wait any longer, book now and offer your loved one the time of her/his life.
The day is coming, you can run but you can't hide! Valentine's Day is less than a month away and if you didn't think of anything to offer your loved one, you're already late and until the 14th the pressure will be rising and rising.
Just joking!
Saint Valentine's Day is an annual commemoration held on February 14th that celebrates love and affection.
There are variable opinions as to the origin of Valentine's Day. Some experts state that it originated from St. Valentine, a Roman who was martyred for refusing to give up Christianity. He died on February 14th, 269 A.D., the same day that had been devoted to love lotteries. Legend also says that St. Valentine left a farewell note to the jailer's daughter, who had become his friend, and signed it "From Your Valentine". Other aspects of the story say that Saint Valentine served as a priest at the temple during the reign of Emperor Claudius. Claudius then had Valentine jailed for defying him. In 496 A.D. Pope Gelasius set aside February 14th to honor St. Valentine.
Sending cards, flowers, chocolates and other gifts is traditional, but why don't you try something different this year?
Start by booking and early flight, Easyjet has rates from 40€ then book the hotel; you can use our Valentine's offer, a package with the rate of 140€ per night and includes:
- Minimum 2 nights in a double room
- A bottle of sparkling wine
- Chocolates
- Up-grade if available
- Buffet breakfast
Don't wait any longer, book now and offer your loved one the time of her/his life.
Tuesday, 28 December 2010
New Year's Eve
This is the time to celebrate with your friends and relatives, time to remember the past and make new commitments for the future. Stop smoking, register in the local Gym or start being on time for work. Everything is legitimate on this night...ok, almost everything.
Open a French Champagne or a Portuguese Sparkling wine, with caviar or with 12 raisins, the typical portuguese ritual which will bring you luck for the next 12 months... but do it! Party all night long because the New Year has arrived and with it the hope of a better world.
Below you will find a couple of ideas of where to commemorate this special night, in oppose to your friends garage:
Casino de Lisboa - A comic play "Vip Manicure" will be on until 00.05h followed by a concert performed by Rui Veloso.
Comércio Square - A live concert performed by "Fúria do Açúcar". At 00.00h, the fireworks, followed by the legendary "Xutos e Pontapés".
If you're looking for something quieter, in a different atmosphere, here are some suggestions from our Concierge:
Timpanas - A "Fado" club with a great history. The "Fado" and "Folclore" show will be extended a little later than usual.
Docas 6 - A nice Restaurant by the river which will allow you to see the midnight fireworks.
Either way, it doesn't matter where you are, as long as you're happy.
Open a French Champagne or a Portuguese Sparkling wine, with caviar or with 12 raisins, the typical portuguese ritual which will bring you luck for the next 12 months... but do it! Party all night long because the New Year has arrived and with it the hope of a better world.
Below you will find a couple of ideas of where to commemorate this special night, in oppose to your friends garage:Comércio Square - A live concert performed by "Fúria do Açúcar". At 00.00h, the fireworks, followed by the legendary "Xutos e Pontapés".
If you're looking for something quieter, in a different atmosphere, here are some suggestions from our Concierge:
Timpanas - A "Fado" club with a great history. The "Fado" and "Folclore" show will be extended a little later than usual.
Docas 6 - A nice Restaurant by the river which will allow you to see the midnight fireworks.
Either way, it doesn't matter where you are, as long as you're happy.
Thursday, 23 December 2010
Christmas in Lisbon
Not so long ago tourism was not very popular during Christmas, hotels were almost empty, in a time where seasonality was much stronger. But times have changed and now, for some hotels, this is a time that can't be ignored, in terms of occupancy and revenue.
Families have changed their behavior and, instead of staying at home for a traditional Christmas, they travel, or by couples or with the entire family, including the dog. By doing this they avoid all the work that putting together a Christmas Eve dinner brings.
This leads me to another subject "What can travelers do on Christmas Eve?".
First of all the dinner, it is not easy to find a Restaurant open on Christmas Eve so, the only option is to dine in the Hotel, if it has a Restaurant.
After a quick search I found out that some hotels keep the ritual of having the traditional "Bacalhau cozido", "Polvo cozido" and "Perú", mostly the ones that receive Portuguese customers.
Hotels that receive foreigner clients still use the "Bacalhau" but prepared in a more international way, a little far from the traditional style but still with a taste of Portuguese cuisine.
Then, it is time for Mass, the midnight Mass is a tradition that is repeated every Christmas night and that seems to stand firm over the years, unlike the case of regular attendance at the Sunday Eucharist.
In Lisbon there's no better place to attend the midnight Mass as the "Sé Cathedral" hosted by the "Cardeal Patriarca de Lisboa".
After Christmas comes the New Year's Eve but for now...
Families have changed their behavior and, instead of staying at home for a traditional Christmas, they travel, or by couples or with the entire family, including the dog. By doing this they avoid all the work that putting together a Christmas Eve dinner brings.
First of all the dinner, it is not easy to find a Restaurant open on Christmas Eve so, the only option is to dine in the Hotel, if it has a Restaurant.
After a quick search I found out that some hotels keep the ritual of having the traditional "Bacalhau cozido", "Polvo cozido" and "Perú", mostly the ones that receive Portuguese customers.
Hotels that receive foreigner clients still use the "Bacalhau" but prepared in a more international way, a little far from the traditional style but still with a taste of Portuguese cuisine.
Then, it is time for Mass, the midnight Mass is a tradition that is repeated every Christmas night and that seems to stand firm over the years, unlike the case of regular attendance at the Sunday Eucharist.
In Lisbon there's no better place to attend the midnight Mass as the "Sé Cathedral" hosted by the "Cardeal Patriarca de Lisboa".
After Christmas comes the New Year's Eve but for now...
Thursday, 9 December 2010
Becoming Social
These days everyone wants to be social, Twitter, Facebook, TripAdvisor, but why do you need it? What advantages can this bring to the single traveller?
Well, the buzz is huge, there are now more than 500 million users in Facebook and this is something that can't be ignored by the companies, particularly the travel companies. It's time for the hotels to look at this phenomenon has a tool that can be used to "talk" with their clients or potential clients.
It is about communication, interaction, sharing and participation, and this is scaring the traditional hoteliers, they are having a hard time dealing with this "intromission" on their business.
Well, I think this is the best time to be in the hotel business, it is the time where you can connect with clients before and after their departure. It is the time where clients can easily share their feelings about that so expected stay in that special hotel. It is the time of Social Media.
Unfortunately, not everyone is taking advantage of this tool, or because they don't know it, or simply choose to ignore it. Take for instance TripAdvisor, it has now more than 40 million travel reviews, but still the majority of the hoteliers look at this has the buggy man, especially in the case of bad reviews.
Hotels, instead of hiding and ignoring it like in the past, they can and should use this tool not only to improve their establishments, but also to create a connection with the customers, even the unhappy ones. Responding to the feedbak of an unhappy customer ( depending on the complaint, of course) you can probably turn him into a loyal customer.
And for the customer, it is a win win situation. They can access special offers for fans or followers, or easily share their desires before arrival and, finnally, they can participate in the management of the hotel by giving their feedback to the world.
If you're not convinced, start now! Became our fan in Facebook and fan of the next Hotel you will stay in. Share your feelings in TripAdvisor and you will see how the hotel business is changing.
Well, the buzz is huge, there are now more than 500 million users in Facebook and this is something that can't be ignored by the companies, particularly the travel companies. It's time for the hotels to look at this phenomenon has a tool that can be used to "talk" with their clients or potential clients.
It is about communication, interaction, sharing and participation, and this is scaring the traditional hoteliers, they are having a hard time dealing with this "intromission" on their business.
Well, I think this is the best time to be in the hotel business, it is the time where you can connect with clients before and after their departure. It is the time where clients can easily share their feelings about that so expected stay in that special hotel. It is the time of Social Media.
Unfortunately, not everyone is taking advantage of this tool, or because they don't know it, or simply choose to ignore it. Take for instance TripAdvisor, it has now more than 40 million travel reviews, but still the majority of the hoteliers look at this has the buggy man, especially in the case of bad reviews.
Hotels, instead of hiding and ignoring it like in the past, they can and should use this tool not only to improve their establishments, but also to create a connection with the customers, even the unhappy ones. Responding to the feedbak of an unhappy customer ( depending on the complaint, of course) you can probably turn him into a loyal customer.
And for the customer, it is a win win situation. They can access special offers for fans or followers, or easily share their desires before arrival and, finnally, they can participate in the management of the hotel by giving their feedback to the world.
If you're not convinced, start now! Became our fan in Facebook and fan of the next Hotel you will stay in. Share your feelings in TripAdvisor and you will see how the hotel business is changing.
Monday, 8 November 2010
Customer Survey - Why fill it?
Customer's survey are one of the trends of the Hotel business. Every one wants to know what the client has to say. Nevertheless, sometimes the remarks made by the guest aren't taken under consideration.
The Web is filled with websites that allow customers to expose their feelings about their stay or about their meals, and every day the number of users continues to grow, with Trip Advisor as the top Website, when it comes to reviews.
It is always complicated to leave personal information behind like the e-mail and telephone, but, besides the obvious contribution to improve the service provided by the Hotel, imagine that you forget something at the hotel which you won't remember, untill you actually need it. Most of the times the hotel doesn't have the guest's contacts, this often occurs, when clients make their bookings through 3rd parties, even though they provide their e-mail information this is never shared with the hotel.
So, if you fill the Customer's survey and by any chance forget something in the hotel, I'm sure you will be contacted before you realize you forgot it.
We know that everyone is tired of receiving Marketing e-mails, promotions, Happy Birthdays, Merry Christmas, etc. Annoying as it can be there's always a good side, this will help you remember that wonderful (hopefully) weekend in Lisbon and that special dinner by candlelight, or that funny ride on the Cable car.
Imagine getting this in a bad day at work, I'm sure it will put a smile on you face.
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